Frequently Asked Questions

The most commonly asked questions and answers are listed below.

Frequently Asked Questions

Do you buy software?

We do not buy software. We do not pay extra for included software disks, applications, etc.

Do you offer more for upgrades?

Once you select your model from our Estimator tool and click “Submit,” you will have the opportunity to tell
us more about your configuration, extended warranty and any added peripherals.

Our Purchasing Department reviews your upgrades, and we email you a formal offer based upon the value of
these upgrades in the used market.

Do you erase my data?

Yes, we securely erase all hard drives upon arrival. We also install a clean OS prior to reselling the

Do you purchase damaged equipment?

If you have an item with cosmetic or operational defects, simply note this in the appropriate field after
locating your model on the Mac-Estimator.

Our Purchasing Department and technicians will carefully review the issues you report and provide a fair
offer based upon our repair costs.

How do I know you will send payment?

We are members of the Better Business Bureau and have been serving the Apple community since 1995.

Can I change my payment method?

If your payment has not been sent, please contact our support team and we will change your payment method (fees may apply). If your payment has already been sent via check or PayPal, we are unable to make any changes. If your payment has already been sent via store credit, we can convert the balance to a check minus a 10% processing fee.

How does the selling process work?

To get started, find your exact model using our Estimator tool in the Seller’s section of our site. We
respond with a formal offer, which you have three business days to accept. We then email Purchase Order
documentation and instructions for sending your equipment. A prepaid Return Label follows to
cover shipping.

We test and inspect your equipment upon arrival and send payment three business days after receiving the
equipment. PayPal payment is also available. Custom shipping boxes for transit are also available.

Model not listed in our Estimator tool?

If you are an Individual Seller (four or fewer machines) and do not see your model listed in the Estimator,
we are not currently purchasing or providing pricing information.

If you are a Volume Seller (five or more machines), the
minimum requirement is your Apple equipment have an Intel processor (2006 and newer). Please visit our
Volume Selling Page for more information.

How can I verify that the model I selected is correct?

Please use Apple’s serial number lookup tool; a link to this tool is located on our home page. You will be redirected to Apple’s site to enter your serial number. We are not affiliated with Apple nor is the lookup tool affiliated with our services.

What accessories should I send with my product?

Only send the necessary accessories used to operate the device you are trading in. This includes power adapters/cables, and (if selected) keyboards and mice. Do NOT send any other accessories unless you have received written confirmation that we will be purchasing them from you. This includes but is not limited to: cases, screen protectors, and SIM cards. These items are immediately discarded upon receipt at our facilities and we are unable to retrieve them if you choose to have your product returned.

When do I get paid?

You have two options for payment:

1) A check is sent via US Postal Service (FREE and the most popular option). We email
confirmation when payment has been sent three business days after receiving and testing the equipment.
No tracking is available for US mail service.

2) Payment is sent via PayPal (seller pays any applicable PayPal fees). Payment confirmation
is emailed three business days after receiving and testing the equipment.
We are not responsible for any delays or holds put into effect after we submit payment.
Please contact PayPal with any questions regarding the receipt of your payment.

Who pays shipping?

Mac Me an Offer pays shipping via a prepaid Return Label for customers within the Contiguous United States. For customers outside of the Contiguous United States, the cost of the prepaid label will be deducted from the offer prior to shipment. We offer custom boxes with the custom foam packaging at cost.